Autobet is built for entertainment — and we want it to stay that way. This page covers everything you need to know about our player protection tools, the 21+ age requirement, and how to seek support if gambling stops being fun.
The Autobet Platform is strictly for players aged 21 and above. Age verification is mandatory before any withdrawal is processed. Underage gambling is illegal and will result in immediate account closure.
At Autobet, responsible gambling is not a compliance checkbox. It is a genuine part of how we operate — built into our product design, account verification process, and the tools we make available to every player across Malaysia, whether you are placing a quick football bet from Petaling Jaya or catching the late Liga Super fixture from Johor Bahru.
Gambling works best when it is something you choose to do for fun with money you can afford to lose. The moment it starts affecting your finances, your relationships, your sleep, or your mental health — it has moved beyond entertainment. Autobet's responsible gambling programme is designed to help you recognise that line early and take action before it becomes a problem.
Every player Account on Autobet has access to a full suite of protective tools directly from the Account dashboard: deposit limits, session time caps, cooling-off breaks, reality checks, and permanent self-exclusion. These tools are available from day one — you do not need to reach a crisis point to use them.
We also maintain a strict 21+ age policy, enforced through our KYC verification process. Every player who withdraws funds must pass identity and age verification before processing begins. Accounts found to belong to individuals under 21 are closed immediately, with all associated data handled in accordance with our Privacy Policy.
If you or someone you know is struggling with gambling, please stop playing now and contact a support service. Responsible gambling helplines in Malaysia are available confidentially and free of charge. Details are on this page.
Every one of these tools is available directly from your Autobet Account dashboard. They are free to use, effective immediately, and designed to keep you in control of your gambling experience.
Set a maximum daily, weekly, or monthly deposit cap directly from your Account settings. Reductions take effect immediately. Increases require a mandatory 7-day cooling-off period before they come into force — protecting you from impulsive decisions made in the heat of the moment.
Set a maximum session duration — from 30 minutes to several hours — after which you will be automatically logged out. A session time reminder will pop up at the interval you choose, so you always know how long you have been playing without having to check the clock yourself.
Enable periodic on-screen notifications during active sessions. Each reality check displays your current session duration, net win or loss, and a prompt to review whether you wish to continue. It is a simple nudge — but it keeps your gambling grounded in the present.
Take a short break of 24 hours, 48 hours, or up to 30 days with a single click. During a cooling-off period your Account remains active but deposits and wagers are blocked. The break begins immediately and cannot be shortened once activated.
Request a formal self-exclusion for 1 month, 3 months, 6 months, 1 year, or permanently. Once activated, your Account is fully suspended — you cannot log in, deposit, or place wagers for the duration of the exclusion. Permanent self-exclusion cannot be reversed under any circumstances.
Set a cap on the maximum amount you are willing to lose within a set time period. Once your loss limit is reached, betting is automatically paused for the remainder of that period. Like deposit limits, reductions apply instantly and increases carry a mandatory waiting period.
Setting spending and time limits on Autobet takes less than two minutes. Here is how to get it done from any device.
Access the Autobet Platform and log in with your registered credentials. Make sure you are on a secure connection — avoid using public Wi-Fi when managing Account settings.
Open the Account menu from the top-right corner of the screen and select "Responsible Gambling" or "Player Protection" from the dropdown. This section is accessible at all times, including during active sessions.
Select the protection you want to set: deposit limit, session time cap, reality check interval, cooling-off break, loss limit, or self-exclusion. Each tool has its own dedicated screen with clear instructions.
For limits, enter the amount in MYR or the time duration. For breaks and exclusions, select the period from the available options. Review the confirmation screen carefully before proceeding.
Click Confirm to activate your chosen protection. Deposit limits, loss limits, session caps, cooling-off periods, and self-exclusions all take effect immediately. A confirmation email will be sent to the address registered to your Account.
Honest self-reflection is one of the most powerful responsible gambling tools available. Ask yourself the following questions. If you answer "yes" to three or more, we strongly recommend using our self-exclusion tool and reaching out to a support organisation listed further down this page.
Do you find yourself thinking about gambling when you are at work, with family, or trying to sleep?
Have you ever increased your bets to try to win back money you have already lost?
Have you borrowed money, sold possessions, or missed bill payments to fund gambling?
Have you tried to cut back on gambling before but found it difficult to stick to that decision?
Has someone close to you — a partner, family member, or friend — expressed concern about your gambling?
Do you gamble to escape stress, anxiety, loneliness, or difficult emotions rather than purely for entertainment?
Have you ever hidden your gambling activity or the amount you have spent from people you are close to?
If three or more of the above apply, please consider reaching out to one of the support organisations listed below. Asking for help is a sign of strength — not weakness.
Problem gambling rarely appears overnight. It usually develops gradually, and the early signs are often easy to rationalise or dismiss. Being aware of the patterns below can help you — or someone you care about — catch it early.
Malaysia law and Autobet policy align on a clear minimum age: 21 years old. No exceptions. This is not a guideline — it is a hard requirement enforced at the account verification stage.
Every player who requests a withdrawal must complete KYC verification, submitting a valid Malaysian government-issued identification document (MyKad, Passport, or Driver's License). Date of birth is cross-checked against the platform registration date. Accounts where the verified age is below 21 are closed immediately and all associated data is handled per our Privacy Policy.
We also take the following steps to prevent underage access:
If you or someone you know is experiencing problems related to gambling, the organisations below provide confidential, professional support. All contacts listed are free to access.
Malaysia's national welfare and social support helpline, operated by the Ministry of Women, Family and Community Development. Counsellors are available around the clock.
A non-profit emotional support service based in Kuala Lumpur offering confidential listening support for individuals experiencing distress, including those affected by problem gambling.
An internationally recognised organisation providing information, advice, and support for anyone affected by problem gambling. Resources are available in English and accessible from Malaysia.
A peer-support fellowship of men and women who share their experience and support each other in recovering from problem gambling. Meetings are held in various cities including Kuala Lumpur and Penang.
The contact details listed above are provided as a public service reference. Autobet is not affiliated with any of the organisations listed and cannot guarantee the accuracy of contact numbers or availability beyond what is stated. If you are in immediate distress, please contact Talian Kasih on 15999 or your nearest emergency service.
Self-exclusion is the most direct and protective tool available to Autobet players. It is designed for players who recognise that they need a meaningful break from gambling — whether that is a short pause or a permanent decision to stop.
When you activate a self-exclusion on Autobet, the following happens immediately:
Self-exclusion periods available on Autobet are: 1 month, 3 months, 6 months, 1 year, or permanent. Temporary exclusions cannot be shortened or reversed once activated. Permanent exclusion is irreversible — accounts permanently excluded will not be reopened under any circumstances.
To activate self-exclusion, navigate to the Responsible Gambling section of your Account dashboard or contact our support team directly at [email protected] with the subject line "Self-Exclusion Request".
Deposit limits are one of the most practical day-to-day responsible gambling tools. They put a hard ceiling on how much real money can enter your Account within a set time period — removing the ability to impulsively top up during a losing run or after a few drinks.
We recommend that all Autobet players set a monthly deposit limit from the moment they open an account — even if it is generous, having a cap in place builds a natural circuit-breaker habit. You can always revisit the amount as your circumstances change, within the cooling-off framework designed to protect you.
Deposit limits apply across all linked payment methods simultaneously. It is not possible to exceed your set limit by switching between Maybank FPX, CIMB, and a Touch 'n Go eWallet top-up — the aggregate is capped regardless of method used.
Autobet is here for the love of the game — Liga Super, EPL, UFC, and everything in between.
If you have questions about our responsible gambling tools or need help accessing them, our team is available 24/7.
For players aged 21 and above only. Gambling can be addictive — know your limits. If you need help, call Talian Kasih on 15999.